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3billion’s report has 14 sections. 1. PATIENT INFORMATION: Contains information on the patient, orderer and sample information 2. CLINICAL INFORMATION: Contains information on the patient’s phenotype 3. RESULT SUMMARY: Shows the final results of the test. Results can be Positive, Inconclusive, or Negative 4. RESULT INTERPRETATION: Contains 3billion’s interpretation of the results and explains why…

3billion has collaboration agreements with partners from many different fields, from diagnosis to treatment of rare genetic diseases. Please submit your proposal for collaboration with 3billion at the Customer Support page, and we will get back to you shortly. Check out 3billion’s joint research with experts from all around the world.

If you have any questions about your results, please contact genetics@3billion.io If you submit any other inquiries, please contact Customer Support, or 3billion representative and we will reach out to you soon. If you can provide us with the details of your request, our team can better answer your question.

Researchers can use 3billion’s service for research purposes only. Physicians can use 3billion’s service for both research and clinical purposes.

You can create an account on 3billion’s Portal by clicking “Sign up.” (Click here to create an account and use 3billion’s service now) After signing up, the authorization process will begin, which may take up to 3 business days. Once it is authorized, you will receive a confirmation email.

3billion does not collect identifiable information for patients’ privacy projection. Throughout the entire process, including ordering, lab work, and analysis, all tests are labeled with a unique ID. The information generated in the process is securely supervised and managed within 3billion’s server and AWS Cloud Authentication System. In September 2014, we achieved ISO27001 certification, establishing…

3billion needs the date of birth, gender, and symptoms for the most accurate, reliable results. Each patient’s genomic data is de-identified to protect patient privacy, and all information is used strictly for test purposes only.

If you wish to receive raw data for the sequencing results, Go to the portal and click ‘My tests’ -> click ‘Do you need the raw data?’If the submission is successful, a confirmation email will be sent to the email address you provided.It will take 1-2 business days to prepare the raw data.We will contact…

3billion’s Reanalysis Program is updated daily with the latest studies on variant-disease associations. We will immediately generate a report and inform you when there are significant changes. Please note as it is difficult to predict when research on the particular variant, gene, or disease will be published, we cannot predict when the reanalysis results will…

If you wish to include new symptoms for reanalysis,Go to the Portal -> My tests -> 3billion ID’s Details -> Symptoms/Detailsthen it will be automatically reflected. If you have additional symptoms other than HPO, please contact your representative or our support page. Also, if you agreed to ‘Automatic Reanalysis’ when you ordered the test, inconclusive…