[작성자:] cms3billion

In some cases, if there are problems with the sample or how it was collected, samples may not meet our quality requirements. As it will be difficult to get accurate, reliable results, we will request for a new sample. A 3billion representative will reach out and guide you through the necessary steps.

If there is no prior request, 3billion discards samples immediately after delivering the reports.

Go to the Resources page and click “Requisition Form”.

3billion provides a unique 3billion ID to identify each test. A 3billion ID is generated when you place an order on 3billion’s portal from the My Tests page.

Please note that we are unable to accept blood collected from patients with certain hematological conditions. Patients with hematologic malignancy: Blood samples from patients with hematologic malignancy contain cells with abnormal variants, which may affect the sensitivity and specificity of a test. Patients with a bone marrow transplant: Patients who have received homologous bone marrow…

Watch the video below for the detailed guideline on 3billion’s Dried Blood Spot Card. <DBS Card User Guideline> To avoid contamination, do not force-dry the card by heating or cooling.

Watch the video below for the detailed guideline on 3billion’s Buccal Swab Kit. Our kit contains two swabs, a tube containing sample preservation buffer, and a label for the tube. Please collect the samples at least 30 minutes after brushing your teeth, as there might not be enough oral epithelial cells after. Do not consume…

Yes, you can. The variants that cause rare diseases are somatic variants (germlines) that are present in all cells, so a sample taken from oral epithelial cells and a sample taken from blood will have the same DNA. 3B-EXOME or 3B-VARINAT can be analysed without any problems.However, 3B-GENOME is a test that looks at all…

For 3B-GENOME, we accept Whole blood samples, Extracted gDNA, and Dried Blood Spot Cards. For 3B-EXOME, we accept Whole Blood, Extracted gDNA, Dried Blood Spot Cards and Buccal Swabs. If you wish to use Buccal Swabs or Dried Blood Spot Cards, we only accept samples collected with 3billion’s kits.(If you need a 3billion’s kits, please…

1. Fill out the RPI form and send to support@3billion.io or sales representative.2. Make a request to support@3billion.io to arrange pick-up service.3. You will receive a call from our local courier, confirming pick-up. For further details, find the guideline for sample shipment here.