[카테고리:] FAQ

Watch the video below for the detailed guideline on 3billion’s Dried Blood Spot Card. <DBS Card User Guideline> To avoid contamination, do not force-dry the card by heating or cooling.

Watch the video below for the detailed guideline on 3billion’s Buccal Swab Kit. Our kit contains two swabs, a tube containing sample preservation buffer, and a label for the tube. Please collect the samples at least 30 minutes after brushing your teeth, as there might not be enough oral epithelial cells after. Do not consume…

Yes, you can. The variants that cause rare diseases are somatic variants (germlines) that are present in all cells, so a sample taken from oral epithelial cells and a sample taken from blood will have the same DNA. 3B-EXOME or 3B-VARINAT can be analysed without any problems.However, 3B-GENOME is a test that looks at all…

For 3B-GENOME, we accept Whole blood samples, Extracted gDNA, and Dried Blood Spot Cards. For 3B-EXOME, we accept Whole Blood, Extracted gDNA, Dried Blood Spot Cards and Buccal Swabs. If you wish to use Buccal Swabs or Dried Blood Spot Cards, we only accept samples collected with 3billion’s kits.(If you need a 3billion’s kits, please…

1. Fill out the RPI form and send to support@3billion.io or sales representative.2. Make a request to support@3billion.io to arrange pick-up service.3. You will receive a call from our local courier, confirming pick-up. For further details, find the guideline for sample shipment here.

Insurance coverage depends on the test and the insurance company’s policy.Please contact your insurance company to check coverage.

Payment must be made within 30 days after the sample arrives at 3billion, according to the 3billion Terms of Service.If payment is not received, 3billion may cancel the ordered test(s).

You can make a payment by bank transfer, credit card, or PayPal.

The price of tests may vary depending on the type and quantity.Please visit the Customer Support page and ask for a quotation.

You can order 3billion tests from abroad. However, laws on diagnostic testing are different by country, so please check the policy before ordering. If you want to check with 3billion in advance, please visit the Customer Support page and leave your inquiry.