3B-NEO operates a rigorous sample quality control (QC) system to ensure the accuracy of analysis results, and takes the following steps to minimize inconvenience for clinicians and guardians in the event of a sample rejection.
- Rapid feedback within 3 days:
To enable follow-up action within the hospital before the mother and newborn are discharged, the responsible healthcare provider will be notified within 3 days if any issue arises after sample receipt. - Free re-testing support:
If the sample quantity is insufficient or the sample quality does not meet analysis criteria (QC Fail), a second sample collection will be requested immediately. Any additional testing costs incurred in this process will be fully covered by 3billion. - Full refund guarantee:
If analysis is determined to be impossible even with the second sample, the order will be automatically canceled and the full testing fee will be refunded.
답글 남기기
댓글을 달기 위해서는 로그인해야합니다.